Welcome to Simply Carpet Fitters. These Terms & Conditions govern all services provided by us, including carpet supply, installation, and related flooring services across the UK. By booking our services, you agree to the terms outlined below.
1. Definitions
- “Company” / “We” / “Us” refers to Simply Carpet Fitters
- “Customer” / “You” refers to the person booking our services
- “Services” refers to carpet fitting, flooring installation, and related work
- “Fitter” refers to our employed or subcontracted installers
2. Booking & Confirmation
- All bookings are subject to availability.
- A booking is only confirmed once a deposit or agreed payment is received.
- We reserve the right to refuse or cancel bookings at our discretion.
3. Pricing & Quotations
- All quotations are provided based on the information supplied by the customer.
- Prices may be subject to change if additional work, materials, or unforeseen issues arise.
- Any additional costs will be communicated and agreed before proceeding.
- Quotes are valid for a limited period (typically 14–30 days).
4. Payment Terms
A deposit (usually 30–50%) may be required to secure your booking.
- The remaining balance must be paid on completion of the work.
- We accept bank transfer, debit/credit cards, and other agreed payment methods.
- Late payments may incur additional charges or delays in service.
5. Cancellations & Refunds
Cancellations must be made at least 48–72 hours before the scheduled appointment.
Late cancellations may result in loss of deposit.
- Orders involving cut or custom carpets may not be refundable.
- Refunds (if applicable) will be processed within a reasonable timeframe.
6. Customer Responsibilities
To ensure smooth installation, customers must:
Ensure all rooms are clear of furniture and belongings before fitting.
Remove or arrange removal of old flooring unless pre-agreed.
Ensure safe and clear access to the property.
- Inform us of any special conditions (e.g., underfloor heating, uneven floors).
Failure to meet these requirements may result in delays or additional charges.
7. Installation & Fitting
We aim to carry out all work with reasonable care and skill.
Fitting times are approximate and may vary depending on site conditions.
Minor marks, scuffs, or disturbances to décor may occur during installation.
- Door trimming, subfloor repairs, or additional work are not included unless agreed.
8. Materials & Colour Variations
- Carpet colours and textures may vary slightly from samples due to lighting, manufacturing, and screen differences.
- Exact matching between different rolls or batches cannot be guaranteed.
9. Additional Work & Charges
Additional charges may apply for:
- Furniture removal or relocation
- Removal and disposal of old flooring
- Subfloor preparation or repairs
- Staircases, complex layouts, or bespoke work
All such costs will be discussed prior to work being carried out.
10. Warranty & Workmanship Guarantee
We provide a workmanship guarantee (typically 6–12 months) on fitting services.
This does not cover:
- Normal wear and tear
- Damage caused by misuse, accidents, or external factors
- Any issues must be reported within a reasonable timeframe.
11. Liability
We are fully insured; however:
- We are not responsible for damage to items left in work areas.
- Customers should remove fragile or valuable items before installation.
- Our liability is limited to the value of the services provided.
- We are not liable for indirect or consequential losses.
12. Delays & Force Majeure
We are not responsible for delays caused by circumstances beyond our control, including:
- Supplier delays
- Weather conditions
- Unforeseen site issues
- Estimated fitting dates are not guaranteed.
13. Complaints & Disputes
- Any concerns must be reported within 7 days of service completion.
- We will aim to resolve issues promptly and fairly.
- Disputes will be handled in accordance with UK consumer law.
14. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be subject to UK jurisdiction.
15. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Updated versions will be published on our website.